COVID-19 Status Update

We are now entering a new phase of community life, which will include opportunities to return to some activities and events. Team members, residents and family members are learning new ways to engage and connect as we continue to balance the need to maintain the physical health of residents with mental health that leads to happiness. Our teams are working hard to bring vital life enrichment activities, recreation, dining, and excursions back to Walnut Crossing, as long as there is a way to do so safely. We are celebrating this season and want to thank families and residents for their support as we continue to navigate the ever-changing COVID landscape.

On this page, you will find our latest COVID-19 updates, including testing results and status updates. In the Frequently Asked Questions section, you can read about our current measures related to in-person visits, driving and isolation protocols, excursions, dining, etc. This is where you will find links to all upcoming and past Town Hall Webinars, and we invite you to read a letter from our Interim CEO, Camille Burke.

At Walnut Crossing, our commitment has always been to be a forward-thinking community, evolving with the changing needs of residents. We are dedicated to improving the quality of life for older adults, and are proud to be a neighborhood of Cappella Living Solutions where aging is honored and celebrated.

Latest Updates

Update 6/8/20

Walnut Crossing Status Update

Effective June 10th, outdoor family visitation at Walnut Crossing will be allowed. As we have remained Covid free throughout this pandemic, the state is allowing for limited, open-air visits. The safety of our residents, families, and staff members is of the utmost importance. We are all looking forward to welcoming our families back to visit their loved ones, as well as having the chance to see everyone that is a part of our Walnut Crossing community.

In accordance with all state, federal, and CDC guidelines, certain measures will be taken to ensure safety and sanitation. Visits will be 20 minutes in length and by appointment only, which you can schedule by calling the concierge at 937-860-0802.  Guests will have their temperature taken, wear masks, and use an alcohol rub before and after each visit. Guests must sign our visitor agreement in accordance with the CDC guidelines for visitation in long-term care facilities, and the risks associated with such visits.

Guests and visitors must remain at least 6 feet apart from each other at all times. You may bring items of personal significance, such as food or gifts, and items are subject to being sanitized. In the event of inclement weather, visits will be rescheduled. At this time, we may not invite visitors under the age of 12.

Our community continues to operate under the CDC restricted status but a newly formed Health and Happiness committee is evaluating how we can better balance crucial required health protocols with the mental well-being and happiness of residents. We will have more updates soon.

Past Updates

Update 6/4/20

Town Hall Webinar and Updates on Safe Visits

The Ohio Department of Health has recently created guidelines for outdoor family visitation. The new visitation guidelines will go into effect sometime on or after June 8th.

The community in conjunction with Cappella Living Solutions is currently working to put protocols in place to be in compliance while implementing these outdoor visitation policies. More information will be forthcoming as we are ready and able to put this into practice.

The visitation will be structured and must be scheduled in advance. Visits will be limited to twenty minutes with sanitation protocols put in place between each visit. Visits will be outdoors and as such may be canceled due to inclement weather, in which case they would be rescheduled.

Our community continues to operate under the CDC restricted status but a newly formed Cappella Living Solutions Health and Happiness committee is evaluating how we can better balance crucially required health protocols with the mental well-being and happiness of residents and families. We will have more updates soon.


Q: What is being done to protect residents and staff? 

A: We continue to implement rigorous virus sanitizing protocols daily.  The county health department continues to direct our actions. Residents’ temperatures are taken twice daily and the team is vigilantly monitoring all signs and symptoms for everyone who lives and works at Walnut Crossing. 

Q: Is Walnut Crossing Safe? 

A: The COVID-19 Pandemic is a world-wide health crisis. While no place at this time is immune to the virus, we continue extraordinary precautions with the guidance of local health officials and the CDC. 

Q: What are the ‘rules’ your respective communities follow to detect, contain and isolate COVID-19?

A: The health and safety of our residents and team members is our top priority and we will continue to practice all federal, and local mandated measures as well as our organizational procedures to limit exposure of COVID-19 in our communities.

Q: Who is allowed to visit your communities?

A: The community is scheduling video calls and outside visits with social distancing, wearing a mask and plexiglass for family visitors.  We are still under CDC restricted visitor status and adhering to visitation guidelines established by the Ohio Assisted Living Association, Ohio Department of Health, and CDC. Visitation is limited to:

  • ‘Essential Need Only’ visits. Essential need visits include support care and family visits in end-of-life situations.
  • Visits must be brief.

Q: How are visitors being screened?

A:  We screen everyone entering the building everyday immediately, including team members and essential care providers. Screening includes:

  • Fever screening, we take temperatures of everyone, including team members
  • Cough and/or shortness of breath
  • Sore throat
  • Any travel outside of country or state
  • Identifying if they have visited another senior living community
  • Questions on purpose of visit
  • Once screening is complete, visitors must wash hands before visiting residents and after leaving the community

Q: What are residents doing to stay positive and connected

A: Maintaining a positive attitude is crucial. Positivity begets positivity. We encourage our team member to stay positive and imbue residents with positivity. We are also encouraging residents to:

  • Continue to be social and actively engaged at safe social distances – for example hallway BINGO, hallway exercising and trivia
  • Communicate with loved ones through texts, emails and social media. We’re encouraging community members to post photos on Facebook and tag everyone they want to see the photo
  • We’re leveraging technology (FaceTime, Zoom, Skype, Facebook, Instagram, emails and text) to connect residents with loved ones outside the community and with each other. Examples include:
    • Virtual visits
    • Bible study
    • Playing and listening to music performances
    • Message board photos
  • For residents who don’t know how to use/unable to use technologies, families can sign up for a team member to assist their loved one to use virtual visit technologies.
  • We’re encouraging folks to drop off a favorite pre-packaged food item or card. These will be wiped with EPA-approved disinfectant wipes before being delivered. We’re also encouraging:
  • Writing notes to each other, to family and team members
  • Enlist internal and external groups/committees – church, book clubs, knitters to do a card shower for residents and team members
  • Continuing Pen Pals programs – letters and notes back and forth between students and residents
  • Musical performances/poetry outside resident windows

Q: Can you describe your training protocols?

A: CLC/CLS already conducts extensive yearly training for all team members in managing infections and preventing the spread of infectious diseases. These protocols are multi-disciplinary and prescriptive to prevention, containment and how to stop the spread of the disease should it occur. 

All communities are following a special set of coronavirus-specific policies and procedures modeled after our very successful flu and norovirus protocols. Training and protocols include:

  • Provide training for all employees on infection control standards
  • Report and act quickly if any symptoms are reported in the community
  • Start isolation procedures immediately if COVID-19 is suspected
  • Notify State and/or Local Health Department which coordinates with CDC to transport resident or team member to hospital for testing
  • Follow state report guidelines for any confirmed cases

Q: What is done if a team member or resident shows symptoms?

A: If a team member has any symptoms, they are required to stay home and report symptoms to their doctor to determine if they meet COVID-19 test standards. If a resident exhibits symptoms, we are contacting the local health department and their doctor to determine the best plan for testing.

Letter from CEO

View a status update letter from Christian Living Communities-Cappella Living Solutions Interim CEO Camille Burke here:

June 17, 2020

Dear Residents, Team Members, Families, Supporters and Friends:

We have collectively traveled a long road together as our world navigates the COVID-19 pandemic. From efforts in early March of preparing, implementing, and ensuring communication of our undeterred commitment to the health and welfare of everyone who lives and works in our communities; to now, navigating our “new normal” of continuing virus mitigation and restrictions; we have made every decision with our mission in mind, of dignity, love, respect, and compassion for each individual.

The decisions that had to be made were difficult. Living within the required restrictions has been, at times, heart-breaking for everyone. Our continued commitment is to do all that we can for everyone’s health and well-being; this includes efforts to promote mental and emotional health.

For the last four weeks, our team has been working to balance health and happiness. An organizational leadership committee, which includes residents, has worked towards finding creative ways to adhere to required restriction yet allow for more personal connections and personal freedoms for older adults.

We are now entering another phase, where each community will determine how and when protocols and procedures will change for them based on their county and state directives. As we have all seen, across the nation, the decisions are shifting from federal directives to local control. That is the same for all 23 communities in our CLC-Cappella family. Our leadership will continue to guide and support all community teams in navigating the ever-changing government and oversight directives as well as resident and family desires.

The journey will continue as we know that the COVID-19 virus will be with all of us for some time. Every day we will work hard with residents, families, and associates in mind, asking what we can do and how we can do it better. We will not stop asking those questions, and we will not stop until this journey is done.

With sincere appreciation and everlasting hope,

Camille M. Burke
Interim Chief Executive Officer

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A Neighborhood of Cappella Living Solutions